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Theme Customizer issues

With the release of Genesis 2.9, if your Hello You Designs theme is not up to date, the Color Customizer and Image sections will no longer work on many of our themes. To fix this, login to YOUR ACCOUNT AREA and download the latest version of your theme. Once you update your theme, the site will go back to the settings you have chosen.
*** For those of you that added custom code to your Style Sheets, like font changes, styling adjustments, etc, remember that when you update the Hello You Theme, those changes will not move over to the new version. You must manually move them. If you need help, please reach out.

If you are having trouble installing or setting up your theme like the demo, please view the setup guides and also the trouble shooting page to see if your issue is addressed there. Please understand that our Support only covers what you see in the demo, anything custom is NOT considered support and there may be an additional service fee for it.

** We do NOT respond to support tickets here. If you have a support question, you must ask it over at the Questions & Answers support page.  **


Business Hours

Monday – Friday: 9:00am to 4pm Mountain Time
Saturday: Closed
Sunday: Closed